Need Supply Reviews

Based on the available information, Needsupply.com has received mixed reviews regarding its customer service and return policy. Customers have reported issues with receiving the wrong items and a lack of flexibility in the return process. The company has been criticized for not including return shipping labels with online orders, especially during the COVID-19 pandemic, which required customers to visit post offices to obtain return labels. Additionally, there have been changes to the return policy, reducing the return window to 14 days to align with other retailers. This has led to dissatisfaction among customers who have experienced shipping errors, as they are expected to bear the return costs. It is advisable for customers to be aware of these policies and to proceed with caution when making purchases from Needsupply.com.

Needsupply.com was an online and brick-and-mortar retail store that began in 1996, originally selling a unique collection of vintage Levi’s. Over the years, the selection evolved to include a well-edited mix of hard-to-find vintage apparel, premium streetwear, and contemporary brands with a focus on denim. The store aimed to provide a curated selection of clothing and lifestyle products to shoppers, connecting them with contemporary designers and independent labels. However, it should be noted that the current status of the website or the company's operations is not specified in the provided information.

The history of Needsupply.com began in 1996 with a store called Blues Recycled Clothing in Richmond, Virginia, selling vintage Levi’s. In 1998, the store was renamed to Need Supply Co. and by 1999, it relocated to Carytown within Richmond. The e-commerce platform was launched in 2008, allowing global shipping. Growth continued, and in 2010, the retail store and offices moved to 3100 W. Cary Street. The brand expanded further, merging with Totokaelo in 2018 to form NSTO, and in 2019, they opened a new global headquarters in Richmond's Scott's Addition neighborhood. However, the company shut down in September 2020 due to financial problems caused by the COVID-19 pandemic.